Asidua client and leading UK Local Authority, Harrow Council, is celebrating once again after winning the prestigious MJ ‘Transformation through IT’ award. This latest award sees the London borough council build on their ‘Best Achieving Council’ success in 2011
The MJ Awards, organised by the leading weekly magazine for Local Authorities – Municipal Journal magazine, saw a record number of entries. In the ‘Transformation through IT’ category, a panel of distinguished judges selected Harrow Council for transforming council services through their innovative ‘MyHarrow Account’ – an online account system where users can carry out over 80 different transactions with the council 24 hours per day. Asidua, who help Local Authorities transform contact management and contact services with their Customer Contact Platform™ (CCP), has been successfully engaged with Harrow Council, in partnership with Capita, since 2008. Indeed CCP plays an integral role in integrating the Gandlake MyHarrow Account solution with line of business systems.
This fact was noted by Carol Cutler, Director of Transformation in Harrow when she said: “Our suppliers have played an active part in helping Harrow get to where we are, culminating in this award. CCP from Asidua supports a lot of what we do with customer contact and this combined with the hard work of our staff and the technology from other suppliers has allowed Harrow to transform how we interact with residents, businesses, landlords and tenants. In 2006/7, just 1,995 transactions took place via the website. During 2011/12, this increased to 6,000 transactions a month through MyHarrow Accounts. We’re now dealing with 65% of council enquires online.”
CCP, which is registered on the Local Government Software Application Solutions (LGSAS) framework, helps makes it easier for Local Authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered cost effectively.
Commenting on London Borough of Harrow’s latest award, Asidua Sales and Marketing Director, Bob McClean said: “Asidua would like to congratulate Harrow Council on their well deserved success at this year’s MJ Awards.” Bob continued: “Today, in a climate of year on year budget reductions, many Local Authorities are under pressure to make substantial savings without cutting front line services. However our successful engagement with Harrow Council, and indeed a number of other flagship councils, shows that it is possible to make the required savings whilst actually improving the overall service offered to citizens and businesses.”
Asidua, who employ over 120 staff, is headquartered in Belfast and has offices in Dublin and Birmingham. The company delivers technology solutions focussed on transforming the way public sector organisations interact with their customers and how they deliver these services. Asidua solutions are designed to maximise efficiency across business processes leading to significant operational savings without sacrificing customer satisfaction. For local authorities the Asidua Customer Contact Platform™ (CCP), which is built on Microsoft technologies, makes it easier to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time.
To discover more about Asidua and CCP, visit www.asidua.com/ccp
For further comment on Harrow’s latest award, visit www.harrow.gov.uk/news/article/577/harrows_innovation_rewarded_at_the_mj_awards_2012