#channelshiftcamp SOUTH Outputs: Customer Journey Mapping Session « Public Sector Digital Transformation Forum

#channelshiftcamp SOUTH Outputs: Customer Journey Mapping Session

A highly interactive session run by Connection Point & Oracle that saw 20 attendees get involved in identifying certain issues with a set of customer journey maps.

Customer Journey Mapping: An Introduction

Customer Journey Mapping for Practitioners

Customer-Journey-Mapping-Report-Lancashire-CC

Forum Partners

The Public Sector Digital Transformation Forum incorporates the Public Sector Customer Services Forum which is the largest online community of UK Senior Managers sharing knowledge and best practice around Customer Service Transformation and Channel Shift, #channelshiftcamp, the first series of Unconference/Open Space events looking at Channel Shift. The Forum provides a space to share news, information, issues, technology innovation and other issues within Public Sector Digital Transformation. To get access to the majority of the content, please register a username & password.

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