Lambeth Council is in the process of launching another ten online services through its mylambeth customer portal. With most of the services already live and a promotional campaign in full swing, Lambeth and its customers are really starting to benefit from digital service delivery.
Lambeth has already been providing access to Benefits, Electoral Registration and Council Tax services as well as providing its Landlords with a helpful platform to answer their own queries.
Newly launched services through mylambeth include Registrars, Waste and Environmental, all provided through a single secure log-in and fully integrated with back office systems.
Whether they want a query answered, view their benefit details or report a pothole, residents will be able to do so using a PC, tablet or mobile device without having to contact the council directly.
Our channel shift journey is taking us exactly where we need to be. Working in partnership with Gandlake is delivering an improved customer experience and financial efficiencies.I am really looking forward to the next phase of work which is planned to provide residents, businesses and partners with a ground breakingapproach to digital services, so watch this space.
Dave Ashmore, Director of Business and Customer Service, Lambeth Council
Please visit the Lambeth channel shift page to learn more and to download the case study.