Asidua, a Civica Group company who help make customer contact easier for Local Authorities, is joining a specialist list of public sector suppliers after being awarded a place on the Crown Commercial Service’s (CCS) Corporate Software Solutions (RM1042) agreement.

Asidua, who were acquired by Civica in November 2014, specialise in software, integration and consultancy services for government and corporate customers in the UK and internationally. Their core offering for the Local Authorities market, Customer Contact PlatformTM (CCP), improves customer contact by delivering a seamless and cost effective multi-channel citizen services platform.

Following an open procurement procedure, Asidua was successfully appointed to 3 Lots of the Corporate Software Solutions (CSS) RM1042 agreement – Lot 4 (Customer Relationship Management Software Solutions), Lot 5 (Enterprise Content Management Software Solutions) & Lot 6 (Data Management and Reporting Systems Software Solutions).

The Corporate Software Solutions agreement has been developed in collaboration with stakeholders from central government and the wider public sector, including the Pro5 consortia of buying organisations, will assist in the delivery of the Government’s Digital Strategy.

Asidua was 1 of only 23 suppliers appointed to RM1042 due to their capabilities to provide ‘close to the box’ solutions and associated services that combine both quality and value for money.

Under the new 2 year framework agreement, public sector customers are offered a simple route to buy enterprise level software solutions like CCP and related services including design, development, and installation and commissioning of systems, plus on-going support and maintenance.

The recent CSS RM1042 award follows Asidua’ successful bids onto the RM1043 (Digital Services), RM1557iv (G-Gloud 4) and RM1557v (G-Gloud 5) agreements.

Commenting on the latest appointment, Asidua Sales & Marketing Director Bob McClean said:
“Our Customer Contact Platform has been helping Local Authorities achieve significant savings and efficiencies through true multi-channel end-to-end integration. Savings, such as the £4.2 million identified by Milton Keynes Council, can not only help address the significant reduced budgets being faced by authorities today, but can also allow them to redirect their resources to essential frontline services.”

Bob continued: “With our successful appointment on the RM1042, RM1043 and RM1557 frameworks, Local Authorities can not only be assured of the quality and value for money of our Customer Contact Platform, but now with a simplified route of procurement, can also achieve further savings and efficiencies.”