It’s been one year since the launch of the mylambeth online customer portal and Lambeth Council has marked the occasion by adding a suite of brand new services spread across the whole council.

Treating the first twelve months as a soft launch, the online account has proved so popular that Lambeth has scheduled a further ten services (with most now live) and fully embarked on a promotional campaign throughout the borough.

Forming a fundamental part of Lambeth’s customer access programme, the council-wide platform will cover:

  • benefit,
  • landlord,
  • registrar,
  • environmental and waste services.

Customers benefit from a personalised experience through Gandlake’s unique display widgets for localised information and receive alerts to renew, prompting them to revisit the service.

This will enhance the service offered to residents, businesses and landlords even further and channel shift a significant amount of customer contact away from the council and on to the web.

One of the main areas where Lambeth is already experiencing significant return is through the portal’s ability to switch off print when e-billing has been selected. This is making a great impact through the reduction of print and postage.

“Our channel shift journey is taking us exactly where we need to be. Working in partnership with Gandlake is delivering an improved customer experience and financial efficiencies”

Dave Ashmore
Director of Business and Customer Service
Lambeth Council

For further information and the entire case study, visit: My Lambeth Case Study