Calderdale Council – Leading Customer Service Innovations & Delivering Value… Want to know how?
Web Chat, shall we or shan’t we?
This question was asked by over 45% of UK Local Authorities in 2015 and in 2016 it’s only being asked by more. As with any digitisation project, Web Chat brings monetary savings, however it also reduces costly interactions like telephone calls & email and replaces them with Live Chat engagements that keep your citizens on the channel that they ultimately wanted to use when they started their engagement with the council.
Signposting, guided self-service and educational handholding are all strategic ways in which councils like Calderdale Council, Leeds Council, Solihull Council, Cornwall Council and more are keeping their citizens locked into the councils digital channel without a heavy drain on precious internal resource.
Join us on Wednesday 6th July 2016 at 10.30am to understand howCalderdale Council is delivering an exceptional customer service and experience whilst reducing costs.
At this session, Toni Kershaw (Customer Insight Lead Officer at Calderdale Council) will explain why they implemented Oracle Service Cloud Web Chat as a strategic Customer Service solution – share some best practices, learning, business value delivered and future plans.
Explore these topics, get answers to your questions and find out more on how Oracle cloud CX solutions help to drive innovation and realise business benefits, fast.
Register now to reserve your place for this exclusive live webcast!Confirmation of attendance and webcast details will be issued to you via email before 6th of July.