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MAIN SPONSOR: 

 

ieg4new

SPONSORS:

Image result for capita logo        Netcall   Image result for texthelp logo E-Booking, E-Commerce, Room Booking Software, Event Booking Software, Registrar Bookings, Zipporah

Image result for Arcus Global logo    spacecraft   Image result for govmetric logo We are Lean and Agile

 

Attendee Feedback

  • “It was really useful and very informative. It gave a good insight into what was happening across local government.”
  • “Very good event…main room was a bit cold at times.”
  • “Very useful. A good mix of suppliers and other LA’s”
  • “I’ve attended at least a couple of these at the Bond Company venue before, and I think this was the best one to date!”
  • “really good came away with a few “nuggets””
  • “Very good, best event of this type I have attended.”
  • “excellent – enjoyable, good to meet others facing the same challenges”
  • “Great, I feel confident we’re doing the right things and have been re-engerised to keep going! Thank you for organising.”

 

Presentation Slides

ieg4new

The Digital Council
John McMahon, Product Director, IEG4
Presentation Slides 1
Presentation Slides 2

 

 

Keep Calm & Channel Shift
Jonathan Milbourn, Head of Customer Services, LB Harrow
Presentation Slides

 

Delivering value from channel shift, not just savings
Bernard Fenton, Head of Customer Services, Derby City Council
Presentation Slides


Image result for lb hackney logo
Image result for lb hackney logo

Why there’s only one right way to do digital  – lessons from Buckinghamshire and Hackney
Matthew Cain, Head of Digital, LB Hackney
Presentation Slides

 

UNCONFERENCE SESSIONS

uNCONFERENCE sESSION

Digital Lipstick on a Pig
Artificial Intelligence in Local Gov
Robotic Process Automation
Sales Pitch for Digital Transformation
E-Forms
The Golden Record
Personalisation

Digital Lipstick on a Pig – Lessons from Digital Transformation
Facilitated by Andrew Sandford, Founder, WeareLean&Agile.com
Output here

 

Artificial Intelligence in Local Gov
Facilitated by Richard Farrell, CTO, Netcall

An interesting discussion from which the key points were:

  • Everyone agreed that there is lots to do first: understand and rationalise processes and people.
  • They want to take staff – especially well-trained staff forward with them & reutilise them
  • Before they action projects, they would wait for private sector case studies

Is there a role for Articial Intelligence in Local Gov (Video)
Robot Amelia – a glimpse of the future for local government

Robotic Process Automation
Facilitated by John McMahon, Product Director, IEG4
Output here


Sales Pitch for Digital Transformation
Facilitated by Clare Storey & Leanne Draycott, Coventry City Council

A digital transformation sales pitch

E-Forms
Facilitated by Asim Ali, Account Manager, Netcall
e-Forms

The Golden Record
Facilitated by Glyn Hurll, Industry Market Manager, Netcall

Discussion Points:

Typically perceived as being high risk to reward.
* Large projects can be expensive.
* Output of the session was ‘you don’t need a sledgehammer to crack a nut’.
* Rationalising half a dozen major back-office systems is usually enough to maintain the integrity of customer data
* then use CRM/CXM as the master data.
* Requires bi-directional integrations though.

Personalisation
Facilitated by Matt Culpin, Creative Director, Spacecraft Digital
Awaiting Output