Lead Sponsor


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Exceeding Customer Expectations
John McMahon, Product Director, IEG4
Awaiting Presentation


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Better Off – Bringing Welfare & Advice into the 21st Century
“Combining benefits and employment into one smart platform”
Dr. Lianne Viney, Product Owner, Looking Local

Presentation Slides

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Space Exploration in Devon
Steve Mullineaux, Group Manager, Customer First & Support Services
Presentation Slides


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Digital Revenues & Benefits – Building the ability to Self Serve
Ben Jones, Head of Digital & Leroy Bellingy, Senior Project Manager, LB Harrow
Presentation Slides


We are Lean and Agile

Are we still putting Digital Lipstick on a Pig?
Andrew Sandford, Principal, We are Lean & Agile
Presentation Slides


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GOV.UK Verify in the Universal Credit
Dan Tanham, Deputy Director, DWP Digital & Susan D’Arcy, VERIFY Engagement Lead, GDS
Awaiting Presentation Slides

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Innovating in Digital and Social Inclusion
Lisa Lee, Digital Inclusion Manager, The Good Things Foundation
Presentation Slides


List of UKOnline centres

Digital Inclusion Session Output 1

Digital Inclusion Session Output 2


















Public Sector Customer Services Forum