Thursday 27th April 2017
National Railway Museum, Leeman Rd, York YO26 4XJ

Attendee Feedback from the London & SE Meet-up:

“Overall – absolutely brilliant.Lots to like eg venue, provider stalls, break out groups, table discussions, and completely engaging, relevant and useful presentations.” – Head of Income, Involvement & Improvement, Brighton & Hove City Council
“An absolutely excellent day. The right size, ensuring a positive mix of delegates and exhibitors, and really good presentations, all of which were very relevant and compelling – some having delivered significant achievements already and some just starting out. The best conference I have attended for a very long time!” – Head of Commissioning & Customer Contact, Swale BC
“Enjoyed it. Networking and sharing information and journeys – would be helpful to have a few more attending.” – Head of Customer Service, RB Windsor & Maidenhead


Public Sector Customer Services Forum


Attendee Organisations:

Image result for city of york council logo Image result for harrogate council logo  Image result for selby council logo   Image result for yorkshire coast homes logo  Image result for craven district council logo    Image result for North Yorkshire council logo  Image result for Rotherham council logo   Image result for Richmondshire council logo

Image result for city of lincolncouncil logo    Image result for Yorkshire Housing logo    Image result for calderdale council logo  Image result for leeds city council logo  Image result for North East Lincoln council logo      Image result for department for education logo   Image result for east riding of yorkshire council logo  Image result for your homes newcastle logo

Image result for sunderland city council logo      Image result for wigan council logo


The Public Sector Customer Services Forum ( have been running a number of free Unconferences under the moniker of#channelshiftcamp up and down the country focusing on the topics of Channel Shift and Digital Transformation.

These events have been open to all roles but it has been identified that there would be some merit in running some Digital Transformation Strategy Forums for Heads of Service/Directors and those leading Channel Shift/Digital Transformation where there can be high level networking, discussions and opportunity to develop some potential solutions to Channel Shift problems.

The day will consist of the following:

  • Innovation sharing presentations from Senior Management who are delivering successful Channel Shift & Digital Transformation activities.
  • Solution Crowdsourcing: a series of roundtables to “crowdsource” potential solutions to shared issues/problems submitted by attendees prior to the event
  • Unconference Sessions from ideas presented prior to the event but also derived from the content from the morning sessions

Topics to be covered include:

The business case for Digital Transformation
Service Design
User Needs

The Digital Transformation Journey (from a senior management perspective)
Disruptive Technologies – the efficiencies & savings to be made
Local Government as a Platform
Knowledge Share Presentations

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Using Data to Drive Digital Service Design – Sunderland’s Intelligence Approach
Liz St. Louis, Head of Customer Service & Development & Sharon Lowes, Senior Intelligence Lead, Sunderland City Council


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Wigan – The Digital Council
Alison Hughes, Assistant Director – Strategic ICT Partnerships, Wigan Council

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Your Digital Council – Local Government as a Platform
Rich Copley, Head of Digital Change, Rotherham MBC

Other knowledge share presentations to be confirmed in the next week

Public Sector Customer Services Forum