Thursday 11th January 2018
Media Resource Centre, Llandrindod Wells

in association with

Image result for PSCSF logo     Image result for customer focus wales

Public Sector Customer Services Forum

SUPPORTED BY: 

Lead Sponsor:

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Sponsors:

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REGISTERED ORGANISATIONS

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Image result for Denbighshire County Borough Council LOGO    Image result for Flintshire County Council logo      Image result for Gwynedd Council logo   Image result for Monmouthshire County Council logo   Image result for Neath & Port Talbot CBC logo   Image result for Newport City Council logo  Image result for City & County of Swansea COUNCIL LOGOImage result for Pembrokeshire Council logoImage result for Powys County Council logo  Image result for Rhondda Cynon Taf County Borough Council logo

Image result for Torfaen County Borough Council Council logo   Image result for Vale of Glamorgan Council logo  Image result for Wrexham County Borough Council logo

This event being run in partnership with Customer Focus Wales will look at Digital Transformation in LocalGov Customer Services & Contact Centres in Wales on Thursday 11th January at the Media Resource Centre in Llandrindod Wells.

It will be a day of:

Short Best Practice Presentations
Streamed workshops
Unconference Sessions

Topics covered will include:

Channel Shift
Customer Service Agent 4.0
Cloud Contact Centres
Omni Channel Customer Experience
Social Media in Customer Service
Managing Digitally-enabled LG Customer Service


Further agenda information will be added over the next 2 weeks

Public Sector Customer Services Forum