4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, managed and cloud services. We deliver innovation and transformation to enhance the customer experience to organisations across the globe.
4net are an Avaya Diamond Edge Partner, Avaya Partner of the Year, winners of Avaya’s global Innovation Award 2017 and an Enghouse Gold Partner.
We provide customer services that stand above our competitors by putting our customers at the heart of what we do. We measure our success by our customer satisfaction and retention, over the past 10 years we have achieved a 99.96 customer retention rate and a Net Promoter Score of 89%.
We focus on two key areas:
Providing award winning 24/7 support and managed services for customers’ mission critical communications infrastructures and applications.
Helping our customers to adopt innovative technologies that transform their customer experience.
4net Technologies has a long heritage of delivering successful communications services to the public sector and are an approved supplier to the Crown Commercial Service, an executive agency of the Cabinet Office, through the Network Services Framework agreement (RM 1045). This delivers transformation through innovations providing savings, choice and flexibility for all publicly funded organisations, whilst ensuring compliance with the wider government technology strategy.
4net understands the major challenges faced by Local Authorities – the need to balance budget cuts along with a requirement to improve efficiency and citizen contact. We work with our public sector customers by using technology to help them drive transform their efficiencies, improve savings and enhance the customer experience.
The environment of cuts and rationalisation for Local Government organisations remain the same – downsizing, mergers, property consolidation, efficiency improvements and cost reductions are the norm for many agencies.
For these bodies, operating with reduced budgets yet managing an increased demand for services combined with changing public expectations mean that they need to become more commercially aware in order to successfully deliver to their stakeholders and their customers.
Technological change has a wide-ranging impact on the way public services are organised and delivered to citizens and should be seen as an instrument to change rather than a barrier.
Citizens are becoming increasingly complex and diverse with growing expectations that Government agencies will provide a service comparable to that of the private sector in terms of personalisation and choice – they are no longer satisfied with once size fits all.
Our public sector solutions will help you to make immediate cost savings by:
Consolidating multiple networks and linking your systems and services.
Unified Communication systems and collaboration technologies such as video conferencing to support flexible working
Increased connectivity that will connect people across your organisation
The tools to analyse your data to help you target your resources where you need them most
Give your people quick and secure access to information no matter where they are located, whether in the office, working from home or in remote locations on the device of their choice
Reduce your office space and running costs to release revenues
Put your customers at the heart of your organisation to give them more control over the services you provide and the information they need.
Welsh Virtual Operator – Supporting Welsh language standards for public bodies
Challenges & Benefits Sheet (click here)
The Connected Customer
Multi Channel Contact Centres (click here)
Prime Minister’s Office (PMO) Case Study
ANTENNA Case Study (click here)
Manchester Integrated Care Gateway Case Study
Case Study (click here)
Luton Borough Council:Driving Change through Technology
Case Study (click here)