Thursday 11th January 2018 – Media Resource Centre, Llandrindod wells, Powys

Lead Sponsor

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Sponsors

Image result for 4net technologies         Image result for govmetric     Image result for we are lean and agile
Image result for texthelp  Image result for Goss logo   Image result for pfiks logo

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RCT          4Net         Powys

 

AGENDA PRESENTATIONS

Avoiding the Digital Banana Skin
Scott Burton, Technical Director, Zipporah
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Digital First – the RCT Approach
Roseann Edwards, Head of Customer Care & Sarah Jones, Business Development, Rhondda Cynon Taf
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Powys County Council – Transforming our Customer Journey
Kelly Watts, Acting Head of Customer Services & Transformation, Powys County Council
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Public Sector Digital Transformation & Channel Shift in Customer Services
Andy Patrick, Head of Client Services, 4Net Technologies
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WORKSHOPS

Accessibility at the heart of Digital Transformation   Output here
Digital disruption – learn how Bristol City Council with PFIKS are disrupting the traditional supply-side approach to providing digital platforms. Awaiting Output
How to use Cloud, AI & Omni-Channel to Improve Service Delivery Output here
The LocalGov Digital Transformation Plan  Output here
Customer Experience – Why bother? Output here
Best Practice Process Improvement from the UK and Holland Output here
GDPR and its impact on Digital Transformation Output here
The Path to Self-Service Enlightenment Output here