Wednesday 27th June 2018
The Studio, Riverside West, Leeds

Public Sector Attendees only
Supplier interest to nick@pscsf.org.uk

Public Sector Customer Services Forum

“A dynamic and excellent event. Thanks for organising it.”
“I liked the ability to choose what interested me the most. A more relaxed environment is always good too!”
“Brilliant event, really well organised at a fantastic venue – I really enjoyed it”
“Very positive event. Very much enjoyed learning from contemporaries at the event.”
“Really interesting. Got some good ideas out of it, and also (I hope) contributed some. Just great to get together and explore ways of solving the similar issues we all face.”
“I thought it was very good, liked the choice of sessions to attend.”
“Good. Enjoyed the less formal get involved in the conversation format with it being very open and user led.”
“I found the format very refreshing, informal and inspiring.”
“A refreshing change from the usual ‘conference’ format.”

 

   

The Public Sector Customer Service & Digital Transformation Forums are returning to the South West to get Local Authorities, Housing Associations and other Local Gov-focused organisations together to look at how Digital Innovation is improving:

Service Delivery
Customer Experience

Efficiency Savings
Employee Engagement & Satisfaction

We will look at the technologies and practices being used by Local Gov Digital Innovators including:

ChatBots
Artificial Intelligence
Personalisation
Single View/Self Service
Integration
Mobile First
Robotic Process Automation

The event will be a mixture of:

Presentations
Interactive Roundtables

Q&As
Workshops 
Unconference Sessions

All refreshments and lunch will be provided.

To book you and/or colleagues, click below or at the top of the event page
Public Sector Customer Services Forum