Thursday 22nd November 2018
Sandy Park Conference Centre,Sandy Park Way, Exeter EX2 7NN

Public Sector Customer Services Forum

20180627_105202  Image result for lego block modelling IMG_20180709_104746

Departmental silos, vertically focused business processes and inflexible outdated systems have left Local Government with complex, fragmented and expensive architecture that cannot respond to evolving user and business needs

Local Government as a Platform makes it easy to assemble digital services out of shared components, eg service patterns, products, data and a joined up approach to hosting. This frees service teams across government to spend their time on designing high quality, straightforward user-friendly services, rather than starting from scratch.

Through implementing a LGaaP strategy, the role of local government changes from directly providing services, and directly commissioning services to providing ways for demand to be aggregated and made visible to the market, and ways for the market to develop and provide services to people.”

“Digital is not about technology, and government as a platform is not about IT. It is instead a way of rethinking the operating model of an organisation to meet the current and future needs of its customers, in the digital age. The technology is an important enabler, but it is the means rather than the end. Platform business models use the internet to directly connect people with needs, with those who can meet those needs” – Dave Briggs, Head of Digital, Reading BC

In a platform based approach one would say that all documents and all cases should be managed in one place. However, because of the legacy approach of buying systems for specific purposes, Councils can have more 10 case management applications and 2 or 3 document management systems for different Council departments. An LGaaP approach is to say there should be 1 of these and it should be configurable to the user case rather being standalone for it.

This can apply to all different types of solution & software inc. payment engines, web content management, online forms etc.

These interactive 1 day events will allow attendees to:

hear from Local Gov organisations that have adopted a LGaaP strategy, how they have benefited and what the obstacles have been

hear from MHCLG’s LocalGov Collaboration Unit about the Digital Declaration and how it will support Digital Collaboration

understand how LGaaP can unify different organisational silos and move towards corporate transformation

build a business case for LGaaP

identify and speak to suppliers that are building solutions for LGaaP strategies

A complimentary event for those working in Local Government organisations, refreshments and lunch will be provided.

The event is highly interactive so attendee places are limited.

To book you and/or colleagues, use the link below or at the top of the event page

Agenda content to be added

Public Sector Customer Services Forum