Firmstep workshop  Start

 

SUPPLIER SUPPORT: 

Image result for ieg4 logo   Image result for software solved logo Image result for firmstep logo Image result for outsystems logo spacecraft Oracle Vector Logo Image result for connect assist logo   Image result for goss interactive logo  cisco   We-Are-Lean-Square

 

FLASH PRESENTATIONS

Getting the Approach Right: Design Thinking + Lean + Agile
Andy Sandford, Founder, We are Lean & Agile
Slidedeck

Customer Portals, Integration & Online Forms
Rob de Felice, Business Development Director, IEG4
Slidedeck

Working Together
Sonia Powell, Case Management Manager, South Hams & West Devon Councils
Slidedeck

Transforming Customer Service in the Digital Age
Hilary Jones, Customer Ambassador & Tom Gleadhill, Account Manager, Firmstep
Slidedeck

Customer Satisfaction – the moving challenge
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council
Slidedeck

“Empowering Local Government To Control Digital Transformation”
What does Digital Transformation really mean to you and How can “Low Code” help your Council deliver it
Paul Hewitt, Public Sector Account Manager, Outsystems
Slidedeck


WORKSHOPS

12:15pm – 12:45pm Seminar Room 1: Data Visualisation is accelerating Digital Transformation:
Practical examples from South Hams, Devon CC, Doncaster, Coventry, Camden, Lancashire, Moray, Bath & North East Somerset, Welsh Government & MHCLG

Slidedeck

12:50pm to 13:20pm Seminar Room 2 Local Government Cloud v. Black Friday
Digital – Mobile – Expected
Slidedeck

14:10pm – 14:45pm Seminar Room 1 Waterfall vs Design, Lean and Agile Thinking.
All fundamentalists are wrong.
Slidedeck

SHARED LEARNING

“We own the content, the service own the facts”
This was a revelation as we’ve historically ‘webified’ service produced content, rather than asking services to fact check content we’ve written.