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Public Sector Customer Services Forum

Join us at the 1st LocalGovDigitalCamp WALES, a 1 day activity of innovation, interaction and sharing of ideas, best practice and sometimes, mistakes, made in Local Gov Digital Transformation.

Free to anyone working in a Local Authority, Housing Association or Central Gov department, the day will include:

A series of 10 minute “flash” presentations
Interactive workshops
Unconference sessions

Attendees will be encouraged to participate in content delivery and share best practice or project “fails” so that their peers in the region can benefit from the experience.

Topics will include:

Digital Collaboration (MHCLG Declaration/Fund)
Robotics
ChatBots
LowCode Platforms
Customer Experience (solutions)
User Design/Experience
Service Design
Mobile
Web
Data Visualistion
LGaaP
VoiceFirst

amongst others.

Service areas will include:

Digital Transformation
Customer Service
Revenues & Benefits
Waste & Recycling

Attendance is FREE and lunch/refreshments etc. are included

Public Sector Customer Services Forum