It is widely acknowledged that Public Sector service desk teams can be inundated with queries and requests. Dealing with these is time intensive, but may not add much value to the organisation. The volume of enquiries and risk of making errors is increasing, for example through the recent introduction of Shared Parental Leave. What will be the next policy change that comes into force?
Today’s challenge is to increase productivity while concentrating on maximum value, with the capability to address complex issues and help staff help themselves through self-service.
Join us for this webinar on Tuesday 22nd September at 10.30 am to understand how Kent County Council are delivering exceptional employee experiences and value whilst reducing costs using the Oracle Service Cloud – a Software-as-a-Service Service Desk solution that manages, tracks and reports on employee interactions with service departments.
At this webinar, Kent County Council will discuss why they decided to implement Oracle Service Cloud at their Business Service Centre to manage the HR Service Desk and describe the business value they delivered. Learn how you could deliver similar value from implementing this solution in your service departments. You will also hear from Boxfusion, who partnered with Kent to implement the solution.
Please join us to explore these topics, get answers to your questions and to find out more on how Oracle cloud technologies help to drive innovation and real business benefits, fast.
Who should attend?
Heads of Business, HR Business Leads and Managers, Shared Service Leads, Finance and Procurement Service Leads, Customer Service Managers, Digital Transformation Leads, Service Delivery Managers, ICT Service Leads, Web and Communication Managers and functional teams involved in Employee and Customer Experience strategy and design.