The inaugural Yorkshire & the Humber Peer Group meeting took place on Friday 10th February, kindly hosted by City of York Council, and was attended by 35 Local Gov Digital Heads, Managers & Officers from all over the region.
Some great presentations from North Yorkshire CC, City of York Council, Rotherham MBC and Kirklees Council along with plenty of discussion regarding how Local Gov in Yorkshire might best use the LocalGovDigital Standards and work better as a collective.
For anyone who hasn’t looked at the LocalGovDigital Standards, here they are:
1. Understand user needs. Research to develop deep knowledge of who the service users are and what that means for the design of the service.
2. Ensure a suitably skilled, sustainable multidisciplinary team, led by a senior service manager with decision making responsibility, can design, build and improve the service.
3. Create a service using the agile, iterative and user-centred methods set out in the Government Service Design Manual.
4. Build a service that can be iterated and improved in response to user need and make sure you have the capacity, resources and technical flexibility to do so.
5. Evaluate what tools and systems will be used to build, host, operate and measure the service, and how to procure them, looking to reuse existing technologies where possible.
6. Evaluate what user data and information the digital service will be providing or storing and address the security level, legal responsibilities, privacy issues and risks associated with the service.
7. Use open standards, existing authoritative data and registers, and where possible make source code and service data open and reusable under appropriate licenses.
8. Be able to test the end-to-end service in an environment similar to that of the live version, including all common browsers and devices.
9. Make a plan for the event of the digital service being taken temporarily offline, and regularly test.
10. Make sure that the service is simple enough that users succeed first time unaided.
11. Build a service consistent with the user experience of government digital services, including using common government platforms and the Government Service Manual design patterns.
12. Encourage maximum usage of the digital service (with assisted digital support if required).
13. Identify performance indicators for the service, incorporating existing indicators and publishing to a performance platform, if appropriate.
14. Put a process in place for ongoing user research, usability testing to continuously seek feedback from users, and collection of performance data to inform future improvement to the service.
15. Test the service from beginning to end with appropriate council member or senior manager responsible for it.
More in-depth info can be found here
Local Government Digital Service Standards
Andrew Whittaker, Enterprise Architect, North Yorkshire CC
Masters of the User-verse: Our Journey with User Centred Design
Tom Thornton, User Design Manager, City of York Council
Your Digital Council
Richard Copley, Head of Digital Change, Rotherham MBC