Wednesday 11th April 2018 POSTPONED
Oracle Offices, Springfield. Blackness Road, Linlithgow, EH49 7LR
Venue location: Google Map

To register to attend, email Nick Hill at


Supported by:

Image result for Argyll & Bute logo    Image result for PSCSF logo   Image result for Public Sector DTF logo  Oracle Image result for connect assist logo

Leeds1 Leeds2

This half day event will look at how Argyll & Bute Council, through the implementation of an integrated, omni-channel customer engagement platform, has utterly transformed service efficiency and customer experience.

The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.

This half day activity will be led by Bob Miller, Customer Service Development and Support Manager at Argyll & Bute Council.

The topics for focus and discussion will include:

  • Integration & the savings to be made
  • Multi-agency collaboration
  • Delivering efficiency through improved customer experience


10:00am – 10:30am  Delegate registration, coffee & networking
10:30am – 10:45am   Welcome & housekeeping

10:45am – 11:15am From Contact Management to Customer Engagement – Argyll and Bute Council Case Study

Bob Miller, Customer Service Development and Support Manager, Argyll and Bute Council
11:15am – 11:25am  
Openfloor Q&A
11:25 – 11:45am Interactive Roundtable session

11:45am – 12:10pm Morning coffee & networking

11:45am – 12:05pm Systems Integration = efficiencies, savings & service improvement
Tim Burnett, Local Government Director, Connect Assist
12:05pm – 12:25pm Interactive Roundtable session
12:25pm – 12:30pm Roundtable output review

12:30pm – 12:50pm Multi Agency Working: Supporting the Child from -9 months to 25 years – Family Assist
Neil Carson, Client Director, Oracle

12:50pm – 13:10pm Interactive Roundtable session 
13:10pm – 13:20pm Roundtable output review
13:20pm – 14:00pm Lunch & event close

Register you and/or colleagues by email