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We are Lean and Agile



North Ayrshire Council: “Our Digital Journey”
Esther Gunn-Stewart, Interim Head of Customer & Digital, North Ayrshire Council
Presentation Slides Part 1
Presentation Slides Part 2

Award-Winning LocalGov Robotic Process Automation
Suzanne Sherriff, Senior Project Manager, Engie/North Tyneside Council
Presentation Slides

Getting Robotic Process Automation Guide

Robotic Process Automation Video

Claim Management @ Dumfries & Galloway
Ann Sweetin, Business Development Manager, Dumfries & Galloway Council & Simon Smith, Goss Interactive
Presentation Slides

The Changing Face of Customer Experience
Nigel Lomas, Business Development Director, Arcus Global
Presentation Slides

Potential of AI and future Local Government Applications
Richard Farrell, Chief Technology Officer, Netcall
Presentation Slides

Digital Lipstick on the Pig
Andrew Sandford, Founder, We are Lean & Agile
Presentation Slides

Life in the fast lane – Customer Self-Service at Kirklees Council
Andrew Jackson, New Business Manager, Looking Local
Presentation Slides



Walking Over the Pennies to get to the £££s
facilitated by Glyn Hurll of Netcall
Session Output

Cultural Changes to Digital Transformation
facilitated by Anne Sweetin of Dumfries & Galloway Council & Simon Smith of Goss Interactive
Session Output

Multi-Agency Working & Digital Transformation
facilitated by Hilary Jones, Customer Ambassador, Firmstep
Session Output
Disability Finance Grants & Handy Persons Case Study


The Commercial Council
Awaiting Output

Fill My Pipeline aka Digital Lipstick on the Pig
facilitated by Andy Sandford, We are Lean & Agile
Session Output