Thursday 11th January 2018 – Media Resource Centre, Llandrindod wells, Powys

Lead Sponsor

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RCT          4Net         Powys



Avoiding the Digital Banana Skin
Scott Burton, Technical Director, Zipporah

Digital First – the RCT Approach
Roseann Edwards, Head of Customer Care & Sarah Jones, Business Development, Rhondda Cynon Taf

Powys County Council – Transforming our Customer Journey
Kelly Watts, Acting Head of Customer Services & Transformation, Powys County Council

Public Sector Digital Transformation & Channel Shift in Customer Services
Andy Patrick, Head of Client Services, 4Net Technologies



Accessibility at the heart of Digital Transformation   Output here
Digital disruption – learn how Bristol City Council with PFIKS are disrupting the traditional supply-side approach to providing digital platforms. Awaiting Output
How to use Cloud, AI & Omni-Channel to Improve Service Delivery Output here
The LocalGov Digital Transformation Plan  Output here
Customer Experience – Why bother? Output here
Best Practice Process Improvement from the UK and Holland Output here
GDPR and its impact on Digital Transformation Output here
The Path to Self-Service Enlightenment Output here