Getting the Approach Right: Design Thinking + Lean + Agile
Andy Sandford, Founder, We are Lean & Agile
Customer Portals, Integration & Online Forms
Rob de Felice, Business Development Director, IEG4
Sonia Powell, Case Management Manager, South Hams & West Devon Councils
Transforming Customer Service in the Digital Age
Hilary Jones, Customer Ambassador & Tom Gleadhill, Account Manager, Firmstep
Customer Satisfaction – the moving challenge
Peter Honeywell, Transformation Architecture Manager, Plymouth City Council
“Empowering Local Government To Control Digital Transformation”
What does Digital Transformation really mean to you and How can “Low Code” help your Council deliver it
Paul Hewitt, Public Sector Account Manager, Outsystems
12:15pm – 12:45pm Seminar Room 1: Data Visualisation is accelerating Digital Transformation:
Practical examples from South Hams, Devon CC, Doncaster, Coventry, Camden, Lancashire, Moray, Bath & North East Somerset, Welsh Government & MHCLG
12:50pm to 13:20pm Seminar Room 2 Local Government Cloud v. Black Friday
Digital – Mobile – Expected
14:10pm – 14:45pm Seminar Room 1 Waterfall vs Design, Lean and Agile Thinking.
All fundamentalists are wrong.
“We own the content, the service own the facts”
This was a revelation as we’ve historically ‘webified’ service produced content, rather than asking services to fact check content we’ve written.