Tuesday 16th July 2019

The Engine Room, Runway East Moorgate, Lower Ground, 10 Finsbury Square, London EC2A 1AF

supported by:

Public Sector Attendees only
Private Sector interest should contact nick@pscsf.org.uk

Public Sector Customer Services Forum

Attendee organisations

The Public Sector Digital Transformation Forum, supported by LocalGovDigital & the Department for Transport, is running a 1 day event looking at all aspects of Digital Blue Badge Solutions that are being used by different Local Authorities to issue permits to citizens including:

the new system being delivered by the Department for Transport,
the different ways in which Local Authorities are delivering the service
identifying some of the best practice in this area of digital service delivery

A survey conducted by the DfT last summer found that applicants waited an average of 17 days after completing their application to receive their badge. This figure rose to 28 days for those who needed to go through a medical assessment.

The new “end to end” digital service from DfT which includes uploading proof of identity and photographs, for citizens with automatic eligibility for a badge, will take about 13 minutes, according to the government. Even for those who need to provide additional information in support of their application, the process is forecast to take no more than 30 minutes.

The day will be structured as follows:

Introduction & next steps to new DfT Digital Blue Badge Solution
LA Best Practice sessions
Supplier sessions – what makes their solutions the “go to” choice
Panel Discussion

Confirmed Speakers:

Department for Transport New Digital Blue Badge System
Daniel Fyfield, Blue Badge Digital Service Owner, Traffic and Technology, Department for Transport

“End-to-End” Blue Badge Digital Service that is intelligent, responsive and customisable

Hannah Buckley, Blue Badge Operations Supervisor, Kent County Council

Complexities of Assessing for “Hidden Disabilities” – What is being done already
Gordon Smith, Head of Blue Badge Service & Enforcement, Hampshire County Council

Public Sector Customer Services Forum