Thursday 25th July 2019
The GateHouse, The Bond Company,180-182 Fazeley St, Birmingham B5 5SE

Local Government Attendees Only
Private Sector interest: 
contact nick@pscsf.org.uk

Public Sector Customer Services Forum

Supported by:

Attendee Organisations:

We are pleased to be running the 5th event in our LocalGovDigitalCamp series at the Bond Company in Birmingham.

This 1 day activity will focus on Service Transformation, Service Design, Regional Collaboration and how Digital Technologies can support & accelerate these activities.

The format of the day will encourage delegate participation & interaction, the sharing of best practice, innovation and issues being faced by Local Government in the Midlands region.

The day will consist of a series of:

Lightning Talks Workshops
Open Space Sessions
Crowdsourcing Roundtables  

AGENDA

09:30 10:00 Attendee registration & networking
10:00 10:10 Welcome + housekeeping
10:10 11:00 The Midlands LG Transformation Landscape
11:00 11:25 Digital Transformation leveraging LowCode
Kate Hurr, Digital Manager, Cumbria CC
11:25 11:55 Morning coffee + networking
11:55 12:20 Digital Evolution: Futureproofing your Council
Hilary Jones, Customer Ambassador, Firmstep
12:20 12:45 Culture Mapping: Improving Transformation Success
Ben Proctor, Director, Satori Lab
12:45 13:10 Futurising LG Services
John McMahon, Product Director, IEG4
13:10 14:00 Lunch + networking
14:00 14:25 Local Government Digital Services 3.0 – A manifesto
Simon Gray, Digital Officer, Birmingham City Council
14:25 15:00 Workshop 1
15:05 15:35 Workshop 2
15:35 15:50 Afternoon tea + networking
15:50 16:20 Roundtable discussion sessions
16:20 16:30 Summary, prize draw + close



This event:

is free to attend for Local Government
will provide all refreshments & lunch
will provide all presentations & events outputs

Public Sector Customer Services Forum