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Local Gov Digital Collaboration – how best to do it? (MHCLG/dxw Research Project)
Saul Cozens, Head of Northern Operations & Marianne Brierly, Senior Researcher, dxw

Presentation Slides

LocalGovDigital Pipeline

Digital Transformation & LowCode
Kate Hurr, Digital & Innovation Manager, Cumbria CC
Presentation Slides



Visualising Failure Demand in Waste Services
David Ferguson, Digital Programme Manager & Simon Ranson, Senior ICT Officer, NE Lincolnshire Council
Presentation Slides

Digitalisation of Waste Services at Cambridge City Council, South Cambridgeshire District Council & Huntingdonshire District Councils
Tony Allen, Senior Project Manage, 3C ICT Shared Service
Presentation Slides


LocalGov NORTH Transformation, Collaboration & Digitisation

LocalGov Digital Landscape

What organisations in the room are up to digitally?


NE Lincs – PPT shared – MHGLG funding – using Oracle – everything including meetings on Pipeline

  • Demand failure removal essential part of project
  • Everyone in team went on GDS Agile training
  • 160 projects in NE Linc
  • Blue badge councils working together on Slack DfT
  • Accessibility
  • Framework – principles of good practice
  • Place rather than council – for Health and social care providers
  • Master Data Management


Doncaster MBC

  • Alexa and Google development
  • Complex lives MASH azure cloud
  • Maintain legacy system (BAU) vs Transformation constant challenge
  • Upgrades and legacy system’s overwhelming
  • Community – 30 vendor communities – challenge to participate – need to know how to find what’s valuable

Blackburn with Darwen BC

  • Procurement of a customer portal – want a different architecture
  • Components to reuse
  • Key issues resource and money

Ryedale DC

  • Integrated waste system on line – charging for garden waste
  • #digital trans lead developer left – was the system driver – now in limbo – need a strategy and NEW people.
  • Working with David NE Lincs demo on system

North Yorkshire CC

  • Customer program – eforms Lagan house live with household waste
  • Blue badge want 92% on line
  • data intelligence digital project


Leeds City Council

  • Digital access have large multidisciplinary team researchers designers etc.
  • Get more services on board
  • Working with NE Lincs Oracle
  • Been on GDS Agile training


Barnsley MBC

  • Round 2 of MHCLG funding
  • Working with NE Lincs alternatives to ? procuring?
  • Built in “low-code” integrations
  • On-line booking systems
  • In progress with Pembrokeshire?
  • Agile discovery on taxi licencing
  • Had GDS training – highly recommended

Craven DC

  • Taxi licencing
  • Resident on-boarding as they move into the area

Rotherham MBC

  • New team – April 19 – all Customer Service backgrounds – focus on C First outcome not IT
  • JADU platform – low-code developers
  • New CMS /form builder/case management
  • Blue badge – the releases from DfT break the systems

Harrogate BC

  • Web chat on their site – FIRMSTEP
  • Automating Rev and Bens back-office form
  • Waste and changes – improving communications via platform
  • Lifeline – home visits – removing paper
  • Admin team struggle with email – designed internal enquiry for HR – linked to Idocs 

Topic for discussion

  • How does one prioritise a project?
    • Time / volume/ savings
    • Digitize front office vs back office readiness
    • Need to make savings in back office