Thursday 24th October 2019
Exeter Racecourse, Kennford, Exeter, Devon EX6 7XS UK

Public Sector Customer Services Forum

Public Sector Attendees only
Private Sector interest mail Nick Hill

Supported by:

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Attendee Organisations:

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See the source image   Image result for east devon council logo      Image result for plymouth city council logo Image result for cumbria cc

The next event for the South West region will focus on the following:

TRANSFORMATION of service processes and design to make delivery more effective & efficient
COLLABORATION between Local Government organisations to benefit from economies of scale and skills
DIGITISATION to support service delivery, enable savings and improve customer experience.



 We are going to be looking at how Local Authorities can deliver better services in the area of Waste & Recycling, a service that affects all councils, providing large volumes of customer contact (which could be avoided), generate significant income for the organisation (Bulky Uplifts, new bins etc.) 

 

 

AGENDA items include:

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Modernising recycling services with digital technologies: Using Alexa skills & App in East Devon
Gareth Bourton, Waste & Recycling Contracts Manager, East Devon DC


Process Mapping + Technology =End to End Replacement Bins
Kay O’Flaherty, Business Improvement & Development Team Leader, Teignbridge DC

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Cumbria CC’s Digital Transformation Journey with LowCode
Kate Hurr, Digital Lead, Cumbria CC

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AI & Chatbots: the opportunities for LocalGov Transformation
Anthony Peake, Chief Executive, Agile Datum


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Futurising the Council
John McMahon, Product Director, IEG4


The event will be a combination of:

best practice talks
interactive workshops
roundtable discussions

 

The day will start at 9:30am and finish at 4.15pm and all refreshments and lunch will be provided

Agenda info to be added imminently



Public Sector Customer Services Forum