Thursday 28th November 2019
The Studio, Hope St., Glasgow

Public Sector Attendees only

 

Public Sector Customer Services Forum

Speaker           

Supported by:

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Attendee Organisations:

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The Public Sector Digital Transformation Forum (PSDTF) and Esther Gunn-Stuart, Director of Gunn-Stuart Solutions and up until April 2019, Head of Customer & Digital @ North Ayrshire Council have co-produced this 1 day event to provide Scottish Local Gov Transformation & Digital Managers the opportunity to get together and hear from a number of English Authorities who have delivered successful innovation & service transformation.

Topics to be covered will include:

Creating a Climate for Culture Change
Local Gov as a Platform
Successful Multi-Team Collaboration
Delivering Agile
User-Centred Design & Co-Design Strategies
AI & Chatbots – the opportunities for Local Gov

Speakers will include:

Dave Briggs, Head of Digital, LB Croydon
Jenny Nelson, Digital Newcastle Programme Lead, Newcastle City Council
Emma O’Grady, Digital Lead, Barnsley MBC
Paul Brewer, Director of Digital & Resources, Adur & Worthing BC

The day will consist of:

innovation talks
roundtable discussions & open mic Q&As
workshops
networking breaks

Agenda items & speaker bios will be online next week (w/c 14th October)