Supported by:

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A truly digital council and borough – how we are building the Croydon Digital Service
Dave Briggs, Head of Digital, LB Croydon
Presentation Slides

Transforming the Employee Experience
Graham Curran, Strategic Advisor, ServiceNow
Presentation Slides

Making RPA and AI Sustainable and Affordable for Local Government

Andy Heys, Client Director, D4S (former Local Government ICT and Transformation Director)
Presentation Slides

Delivering the Smart City of the Year
Jenny Nelson, Digital Newcastle Programme Lead, Newcastle City Council
Presentation Slides
Newcastle City Council Smart Street Video

Vodafone & the Public Sector – making sense of the internet of things and the fourth industrial revolution
Guy Matthews, Head of UK Public Sector, Vodafone 


A truly digital council and borough – how we are building the Croydon Digital Service – Interactive Workshop

How you can Implement a Continuous Service Improvement on an Enterprise Scale within 12 Months
Martyn Thompson, Senior Change & Delivery Officer, City of Edinburgh Council


Transforming the Employee Experience (facilitated by ServiceNow) 

Making RPA and AI Work for Local Government (facilitated by D4S/BluePrism) 

Empowering Citizens through Geo-Reporting (facilitated by IEG4)
Workshop Output

Digitising your Workforce with IoT (facilitated by Vodafone)

Creating a culture for change; improving your business through employee engagement (facilitated by SVL Business Solutions)
Workshop Output

Geo-location Reporting in Local Government (facilitated by IEG4)
Workshop Output

How to pin point the exact location of fly-tipping at Kings Lynn & West Norfolk BC


Collaborative Working & Shared Processes (facilitated by Netcall)
Workshop Output


Improving Customer Experience through Personalised Outreach. (facilitated by Oracle) 


Continuous Service Improvement Case Study – City of Edinburgh Council (facilitated by We are Lean & Agil