Achieving Cultural Change to Maximise the Impact of Digital Initiatives
9th Floor, Studio Venues, 67 Hope St. Glasgow, G2 6AE  Location

Public Sector attendees only
Private Sector interest contact nick@pscsfdotorgdotuk

Public Sector Customer Services Forum

     

Attendee Organisations: 

Image result for East Dunbartonshire Council logoImage result for west Dunbartonshire Council logo    Image result for dumfries and galloway council logo    Image result for Digital Office Scotland logoImage result for fife council logo

Image result for city of edinburgh council logo    Image result for north ayrshire  council logo   Image result for clackmannanshire council logoImage result for cumbria council logoImage result for frederikssund kommune council logo   

A 1 day event looking at how Local Gov organisations can develop and foster cultural change (from an Analog to a Digital Culture) within Transformation teams and the organisation as a whole, to maximise the Impact & Return on Digital Initiatives.

We will be looking at the characteristics of a Digital Culture and looking at how LAs can replicate/adopt these characteristics and how Local Gov organisations are achieving this.

Characteristics such as:

Being Proactive rather than Reactive
Being Customer Centric
Having a Lean Product Canvas rather than a Detailed Business Plan
Making it acceptable to Fail Fast rather than Risk Adverse
Development of Cross-functional teams rather than Departmental Silos

Confirmed GovSharers include:

Kenneth Jensen, Head of Transformation, Frederikssund Kommune (Denmark) & Member of the Advisory Board of the Agency of Digitisation in Denmark

Kate Hurr, Digital Transformation Manager & Craig Barker, Digital & Website Improvement Manager, Cumbria County Council

Liz Hoskin, Behaviour and Culture Change Specialist, Positive Qualities

Further information regarding agenda, timings, workshops and interactive roundtables to follow.

 

Public Sector Customer Services Forum