Achieving Cultural Change to Maximise the Impact of Digital Initiatives
Wednesday 6th May 2020: Horizons Suite, National Marine Aquarium, Plymouth

Public Sector attendees only
Private Sector interest contact nick@pscsfdotorgdotuk

Public Sector Customer Services Forum

Attendee organisations:

Image result for cornwall council logoImage result for north devon council logo  Image result for devon council logoImage result for dorset council logo     Image result for strata solutions logo

Image result for south west devon council logo    Image result for teignbridge council logo   Image result for plymouth council logo  Image result for exeter council logo     

A 1 day event looking at how Local Gov organisations can develop and foster cultural change (from an Analog to a Digital Culture) within Transformation teams and the organisation as a whole, to maximise the Impact & Return on Digital Initiatives.

We will be looking at the characteristics of a Digital Culture and looking at how LAs can replicate/adopt these characteristics and how Local Gov organisations are achieving this.

Characteristics such as:

Being Proactive rather than Reactive
Being Customer Centric
Having a Lean Product Canvas rather than a Detailed Business Plan
Making it acceptable to Fail Fast rather than Risk Adverse
Development of Cross-functional teams rather than Departmental Silos

We will look at how the above Local Authorities are developing and fostering a Digital Culture that provides the climate for Digital Transformation success.

There will also be a number of interactive workshops and crowdsourcing sessions.

Agenda items, timings and other speakers to be confirmed.