We take the pain out of big change projects.
Netcall helps organisations radically improve customer experience through collaborative CX.
Over 600 organisations in financial services, insurance, local government and healthcare use our Liberty platform to make life easier for the people they serve.
Our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. They can radically improve the customer experience without launching big, expensive transformation programs.
Our public sector low-code community has been rapidly building applications to support their communities and staff through the COVID-19 event. We are a sharing community, and so we’re making it fast and easy for any organisation who needs these emergency apps to get them. Even if you are not a Netcall low-code user. Read more here
Volunteer Co-ordination app – designed by Adur & Worthing Councils to connect volunteers with those who need help. Read Paul’s account here
Business Grants app – designed by Croydon Council to manage business applications and payments. Read Kev Rowe @ Croydon’s story here
Workforce Monitoring – allows you to monitor the who’s working and who’s unwell across a geography.
Workforce Emergency Alerts – provides mass communications to your employees and offers crisis response capability.
LOCAL GOV Case Studies
Paul Brewer, Director for Digital & Resources has masterminded a very special transformation on the south coast. Adur and Worthing Councils consolidated operations to provide more cost-effective services for citizens. This was the perfect opportunity to roll out their digital strategy. With a smorgasbord of 500 legacy systems and a generous helping of manual workarounds and processes – the timing couldn’t have been better. Their multi award-winning success showcases exceptional innovation, see their customer story and videos here.
Local Government low-code digital transformation
The combination of Liberty Create and Liberty Converse have enabled The Royal Borough of Kensington and Chelsea (RBKC) to introduce speed, flexibility and control on their journey to digital. The team digitised a paper process so that residents or staff can log any request into a single system. All information is stored in a single database. The service request is automatically assigned and sent to the mobile device of the correct contractor. RBKC was awarded the Bronze Winner for the Green Public Service Award at the iESE Public Sector Transformation Awards 2020.
12 months,16 solutions, 4 people
Digital transformation delivers significant council savings in Cumbria. The same team of four have created 16 different systems within 12 months, each one making huge financial and resource savings.
Contact centre software saves Blackburn with Darwen Borough Council £60k per year
Improve call handling, future proof and save costs.
“Liberty Converse’s multi-media channel manager has allowed the Council to meet the digital demands of our customers. It provides an application that allows us to manage interactions, by whatever media, in a consistent and corporate manner. The solution has also provided us with some ‘Wow’ moments when we found functionality that we didn’t know was available to us.” Ross McQueen Customer Services Manager, Blackburn with Darwen Borough Council
Learn more about Blackburn’s experience here
Taking service delivery to the next level
Home working for any circumstance at East Dunbartonshire Council.
East Dunbartonshire Council became a ‘one-number’ council. They needed skills-based routing, a reporting facility to evaluate performance, increased staff mobility and a scalable system to accommodate their team’s growth. Dunbartonshire has times with harsh weather, now staff are able deliver customer service from anywhere. The call router places more than 2,000 daily calls with the right department, without operator intervention. The staff like it, as it’s easy to use and releases them for other tasks. Read more here