Public Sector Customer Services Forum


Supported by:

                  incovo      dania software

HOW did Local Authorities & other Local Gov organisations respond to the Covid19 Pandemic?

WHAT Transformation took place under a set of extreme circumstances and what can be learnt/understood and taken forward?

How IMPORTANT is DIGITAL INCLUSION moving forward in the New Normal?

HOW can Local Gov in the region SUPPORT each other?


Using a virtual event platform that will allow for roundtable discussions and networking on interactive whiteboards/mics/cameras, we are going to look to create a “Playbook” for each region that can be accessed and added to by all LocalGov in that region but also viewed by other regions and also create a National Playbook so that learnings & experience can be saved to access in a crisis next time.

There will be 4 x 2.5 hour sessions running from:

Thursday 20th August: 10am – 12:30pm

How has the SCOTTISH  LG community responded to Covid19

Transformation & the New Normal (what’s worked/hasn’t)

Thursday 20th August July 2pm – 4:30pm

The New Normal: Technology & New Ways of Working for Service Delivery

Friday 31st August: 10am – 12:30pm

Digital Inclusion & Accessibility/Digital Leadership in a Crisis/Agile Crisis Management


Public Sector Customer Services Forum