Public Sector Customer Services Forum

Supported by:


HOW did Local Authorities & other Local Gov organisations respond to the Covid19 Pandemic?

WHAT Transformation took place under a set of extreme circumstances and what can be learnt/understood and taken forward?

How IMPORTANT is DIGITAL INCLUSION moving forward in the New Normal?

HOW can Local Gov in the region SUPPORT each other?


Using a virtual event platform that will allow for roundtable discussions and networking on interactive whiteboards/mics/cameras, we are going to look to create a “Playbook” for each region that can be accessed and added to by all LocalGov in that region but also viewed by other regions and also create a National Playbook so that learnings & experience can be saved to access in a crisis next time.

There will be 4 x 2.5 hour sessions running from:

Thursday 13th August: 10am – 12:30pm

How has the NORTH WEST LG community responded to Covid19

Thursday 13th August:   2pm – 4:30pm

Transformation & the New Normal (what’s worked/hasn’t)

Friday 14th August: 10am – 12:30pm

Digital Inclusion & Accessibility/Digital Leadership in a Crisis/Agile Crisis Management

Friday 14th August: 1:30pm – 4pm

Support & Collaboration in the NORTH WEST, Panel Discussion “The Way Forward”


Public Sector Customer Services Forum