During these adverse times, the support for local communities by our local councils and housing associations has been amazing. And, we say a heartfelt Thank You to them all.
But its more than just support. Recent Gov Share online events clearly demonstrate growing ingenuity and a larger than life “can-do” approach to making digital easier, faster and more useful for residents and businesses. Digital teams everywhere, we salute you!
We are inspired and we thought you might be too! We see these examples as proof that positive people triumph in adversity. This spirit of the achievement is so helpful to us all. Let’s celebrate and be proud of the strength and flexibility of the #localdigital community.
How End-to-End System Development has allowed us to Maintain and Improve Service Delivery during Lockdown
Sarah Parker, Project Manager, Cairn Housing Association
Responding to the need for welfare calls
Cairn Housing Association teams were concerned about their vulnerable residents. They wanted to make sure everyone was safe. So, on 1st April they decided it would be positive for residents to receive a call and then continual monitoring throughout this time. Overnight (yes within 24 hours) the digital team built a digital workflow process. It supports staff to make these calls and track the needs of residents.
Staff welfare has also been top of mind, Cairn ensure that both tenants and staff can manage. They’ve increased digital access, so tenants are now able to use Facebook Messenger or Web chat to have prompt support and staff can flexibly work at home.
Developing Digital Services in “low-code” Case Study
Dave Briggs, Head of Digital Operations, LB Croydon
Rescue for business and those who are shielding
Croydon Council knew that many of their local city-based businesses depend on commuters. They were hard-hit by the lockdown. In nine days, the team built and launched a business rates claim solution. Business register, and can follow their claim progress and the office team are able to check and then process the grants business owners so desperately need. Alongside this they built a Shielding Case Management solution, to keep the council informed about which vulnerable residents need support.
Dave Briggs of Croydon said “it’s fair to say that I don’t think we would have done all that stuff quite as well or as quickly had we not had this tool” hear Dave below
COVID19 Track & Trace – Responding Rapidly in Low-code
Kate Hurr, Digital & Innovation Manager & Karl Relph, Business Analyst & Low-code Builder, Cumbria CC
Safety first, supporting volunteers, managing PPE and Track and Trace
Kate Hurr, Digital and Innovation Manager at Cumbria County Council, said: “The app has helped team’s co-ordinate the delivery of 526,000 items of PPE to more than 50 care homes in a timely and effective manner, ensuring there is a central record of requests and how these have been fulfilled, replacing manual spreadsheets and emails.
Cumbria County Council knew volunteer coordination and PPE management were critical. So, working with users they rapidly provided useful solutions that answered these requirements.
After hearing about their success, the NHS in Cumbria approached them to build a Track and Trace solution to support local multi agency partnerships and especially schools. Their Director of Public Health Colin Cox (@CumbriaDPH) tweeted “I could not be more proud of my team right now, nor more grateful to others who’ve made it possible”