Public Sector Attendees Only

 

Local Government IS embracing Emerging & Automation technologies.

There are several reasons for this including:

being able to automate high volume/low impact transactions so those citizen interactions that require empathy and human interaction can be triaged.
being able to provide 24/7 service access to citizens who expect to be able to self-serve with local government like they do with Amazon, their bank etc.
being able to deliver a more effective and efficient citizen experience where the citizen’s level of expectation is met.
where service demand can be anticipated and dealt with before it happens using AI.
connecting disparate systems to make processes more efficient.

Technologies being utilised include:

Robotic Process Automation (RPA)
Conversational & Machine Learning Artificial Intelligence (AI)

Low-code/No-code/Open-code Platforms (LGaaP)
Internet of Things/Smart Data
Chatbots & Virtual Assistants

Areas in Local Government where these technologies have delivered efficiencies and a more effective service include:

Free School Meals
Pot-hole Identification & Reporting
Large Data Migration projects
Migrating Large numbers of files
Automation of Document Scanning
Eliminating Duplicated Data Entry
Enabling Local Authorities to build their own Local Government as a Platform services & applications and bringing their service transformation journey in-house.

 

More information to follow regarding Agenda timings and topics.

 

Public Sector Attendees Only