Public Sector Attendees Only

Local Government IS embracing Emerging & Automation technologies to make service delivery more effective & efficient for the citizen

Our first session will focus on Robotic Process Automation (RPA) and how Local Government are using this technology to automate repetitive tasks.

This means that councils are able to remove costly, repetitive manual processes and deploy teams in more important areas where they can really add value.

Other benefits of RPA in Local Government include:

  • the elimination duplicate data entry and manual re-keying also known as “swivel chair integration”.
  • making better use of skilled agents time.
  • achieving significant cost and time savings
  • providing better data accuracy
  • creating workflows that allow staff to focus on human tasks and decisions

Local Government processes where Robotic Process Automation has already been successful include:

Free School Meals
Revenues & Benefits (rent change/change in circumstances)
Council Tax & Direct Debit instruction
Address changes
Business Rates


10:00am – 10:05am Welcome + housekeeping
10:05am – 10:20am Attendee introductions

10:20am – 11:00am Swindon Borough Councils Award-Winning Free School Meals RPA project & the business case for Emerging Tech
Sarah Talbot, Head of Emerging Technologies, Swindon Borough Council

11:00am – 11:20am Open Screen Q&A + Discussion

11:20pm – 12:00pm Robotic Process Automation in Local Gov – Proven Successes & its Different Uses
Seb Clancy, Business Manager, NDL

12:00pm – 12:20pm Open Screen Q&A + Discussion

12:20pm – 12:30pm Retrospective, summary & close


Public Sector Attendees Only