Wednesday 4th May 2016

Lead Supporter:

Supported by:

Attendee Feedback:

“Excellent – I always come away with a new contact or a key piece of information/insight.” – Head of Customer Service & Communications, Tandridge DC
“An absolutely excellent day. The right size, ensuring a positive mix of delegates and exhibitors, and really good presentations, all of which were very relevant and compelling – some having delivered significant achievements already and some just starting out. The best conference I have attended for a very long time!” – Head of Commissioning & Customer Contact, Swale BC
“Very good – learnt a lot and good to hear other people’s stories.” – Group CRM Manager, Circle Group
“Good format, liked the unconference opportunities” – Head of Customer Experience and Communications, Buckinghamshire CC

PRESENTATIONS

RB Windsor & Maidenhead Lite CRM delivering a “touchless” council
Jacqui Hurd, Head of Customer Services, RB Windsor & Maidenhead
Presentation Slides

Keep Calm & Channel Shift
Jonathan Milbourn, Head of Customer Services, LB Harrow
Presentation Slides

Why no-one wants Channel Shift – What we need is Process Re-Design
Denis Kaminsky, Co-founder, Arcus Digital
Presentation Slides

UNCONFERENCE AGENDA

Getting Savings from Channel Shift
Business Case for Channel Shift
Civic Digital Platform
Practical Ideas for moving Digital Transformation Forward