IEG4 enables digital transformation that is simply effective for everyone.
Over the last 14 years, IEG4 has been delivering agile, low-code (sometimes no-code!) projects to provide simpler and easier access to services for citizens, which also provide cost savings to the public sector. At IEG4 We Do Tricky – bringing legacy silos together to deliver a single view of the council for citizens.
The current crisis has brought home the inherent value, resilience and agility that digital channels provide. The private sector, working with local government and the NHS, has responded with solutions more quickly than would have been thought possible pre-crisis. And how the public and businesses have taken up those services in greater numbers than would have been imagined pre-crisis.
Research from SOCITM and TechMarketView suggests that the gains made in increasing the usage of the digital channel in the last months will continue with a drive to make all services online. As we emerge from lockdown, it’s unlikely citizens will want to interact with councils as they did before. The ‘new normal’ will mean increased use of digital channels, the need for local authorities to respond quickly with new digital services and emphasise the importance of sharing best practice.
Using our own knowledge of digital, building on requests from customers and suggestions from our team, we have solutions that contribute significantly to service delivery and citizen engagement, not only in response to the crisis, but also in preparation for the ‘new approach’ that post-crisis will bring.
In response to Covid -19 and within a month of building a ‘Business Rates Relief Grant’ form , Trafford Metropolitan Borough Council and the Borough Council of King’s Lynn & West Norfolk have both received in excess of 2,000 applications. The form was built quickly using our no code forms generation package eDesigner. Both councils have been using our eDesigner solution for a number of years with significant results.
Trafford MBC are harnessing online applications to help the vulnerable
Trafford is speeding up the process of welfare support whilst identifying how to improve the lives of some of its most vulnerable people with its new digital services
King’s Lynn & West Norfolk puts power to build eforms in customer services’ hands
The Council is driving efficiency savings and improving digital services by building its own eforms in IEG4’s eDesigner
All councils do things. The same things, over and over again. Read our ‘LGaaP focussed Council in a Box blog’
Local Government as a Platform #LGaaP
Do you want access to a ‘Council in a Box’, with a library of over 250 forms?
IEG4’s customers are sharing and utilising forms built in-house by councils without code. The forms cover the simplest of council-provided services through to the most complex ones.