Jadu is a global provider of Web Experience Management software, specialising in Web CMS, Forms, Portal and Customer Case Management tools for the enterprise. Jadu is well established in the public sector for offering digital solutions to local government and higher education as well as a score of commercial organisations around the world, servicing 100+ UK Local Authorities including Birmingham City Council, Swindon Council, London Borough of Hounslow and Edinburgh City Council. Jadu’s Creative team leads the world in delivering accessible public digital design services. For more information visit: www.jadu.net
When we deliver digital services now, the common service patterns, eForms, workflows, widgets and apps are shared on the Jadu Library – this is where our community of users can upload and share service patterns and best practice freely. To support the ongoing and escalating Coronavirus crisis, Jadu has launched a Community Toolbox: http://jadu.net/library/toolbox
Brett Johnson, Digital Member Services Manager, the Local Government Association of Queensland (LGAQ) talks to Jadu about COVID-19 being a catalyst for channel shift amongst many of its members.
Sheraz Yaqub, Head of Online Service Delivery at Europe’s largest local authority, Birmingham City Council, tells Jadu about the changing role of its website, the importance of combining national and local data to proactively outreach to those in need, its ‘online book of memories’, which is collecting experiences to mark this significant moment in the city’s history.
The London Borough of Newham went live with its new website and Content Management System (CMS) during the height of the COVID-19 outbreak in the UK. Jadu talk to the council about pushing ahead amidst challenging circumstances, and ask how it had to change its content migration strategy to make things work.
LOCAL GOV Case Studies
Swindon Borough Council: Moving from 8% to 60% of all citizen transactions online (within two years!) Case Study here
Lichfield District Council customers can now self-serve online with over 50 services, with at least 55% of households already engaging with those services. Case Study here
Cherwell and South Northamptonshire transform Waste Services (and 50 other processes) Case Study here
Cherwell transforming their waste services: Read Blog here
Accessibility Statements: What you need to know Read Blog here
Medway Council: Bringing Everything Together Read Blog here
Local Government of Queensland Hit Milestone with Jadu Read Blog here
Swindon Borough Council: Using Emerging Technology to Improve Efficiencies during COVID- 19 Read More here