Jadu is a leading global provider of web experience management software, specialising in web CMS, forms and customer case management for the enterprise. Jadu Creative is the service arm of Jadu – a digital agency with award-winning creative, digital service delivery and strategic digital brand design at its core. We take pride in being the foundation of many accessible, responsive and award-winning websites and ‘channel shifts’ that have saved organisations many millions of pounds/dollars while improving the overall user experience.
For more information, visit: www.jadu.net

When we deliver digital services now, the common service patterns, eForms, workflows, widgets and apps are shared on the Jadu Library – this is where our community of users can upload and share service patterns and best practice freely. To support the ongoing and escalating Coronavirus crisis, Jadu has launched a Community Toolbox: http://jadu.net/library/toolbox

 

 

 

LOCAL GOV  Case Studies

Swindon Borough Council: Moving from 8% to 60% of all citizen transactions online (within two years!) Case Study here

Lichfield District Council customers can now self-serve online with over 50 services, with at least 55% of households already engaging with those services. Case Study here

Cherwell and South Northamptonshire transform Waste Services (and 50 other processes) Case Study here

VIDEOS

Jadu CMS –
Web Content Management watch video here 
Jadu CXM –
Case Management watch video here 
Jadu XFP –
eForms, Payments and Bookings watch video here 

 

BLOG POSTS

Cherwell transforming their waste services: Read Blog here

Accessibility Statements: What you need to know Read Blog here

Medway Council: Bringing Everything Together Read Blog here

Making Social Media Accessible: Read Blog here

Swindon Borough Council: Using Emerging Technology to Improve Efficiencies during COVID- 19 Read More here

 

PODCASTS

Brett Johnson, Digital Member Services Manager, the Local Government Association of Queensland (LGAQ) talks to Jadu about COVID-19 being a catalyst for channel shift amongst many of its members.
Listen here

Sheraz Yaqub, Head of Online Service Delivery at Europe’s largest local authority, Birmingham City Council, tells Jadu about the changing role of its website, the importance of combining national and local data to proactively outreach to those in need, its ‘online book of memories’, which is collecting experiences to mark this significant moment in the city’s history.
Listen here

The London Borough of Newham went live with its new website and Content Management System (CMS) during the height of the COVID-19 outbreak in the UK. Jadu talk to the council about pushing ahead amidst challenging circumstances, and ask how it had to change its content migration strategy to make things work.
Listen here