#channelshiftcamps are a mixture of Best Practice case studies and Open Space Unconference sessions, focusing on all aspects of Channel Shift & Digital First strategies in the Public Sector.
This year’s #channelshiftcamp East took place on 15th October in Colchester, alongside Essex County Council’s Art of the Possible event.

Event Summary video

Achieving Channel Shift in Customer Service @ Harrow Council
Jonathan Milbourn, Head of Customer Service, Harrow Council


Gamification SessionĀ 


Attendee VoxPop 1

Attendee VoxPop 2