At this interactive session, we heard how very different 2 Local Gov Organisations from the North had adopted Low-code Platforms to deliver better services and outcomes for their Citizens
We heard from:
Greater Manchester Combined Authority who, as part of their Greater Manchester Digital Blueprint, which aimed to place citizens at the heart of its digital transformation efforts, proposed a system for data collection and management to assess the socio-emotional development of infants and toddlers and which became the basis for their “Early Years” App.
Built on a low-code platform, this App was created to digitally transform a cumbersome paper-based children’s school readiness assessment process.
Knowsley Council, which was faced with over £100 million in central government cuts due to austerity and looked to “Channel Shift” customer interactions from costly face-to-face and phone channels to digital channels. However, with a 30% reduction in IT Resource, traditional development was not an option but by adopting low-code, and with strong product ownership from the Customer Services team, Knowsley Council was able to hit their 3-year channel shift target, reducing reliance on £9 in-person visits and £4 phone calls, in favor of £0.17 online interactions.
Attendees heard from Kieran Smith, Digital Programme Manager at Greater Manchester Combined Authority and Mark Perry, IT Exploitation Manager at Knowsley Council and heard how local gov could:
develop solutions in-house with ease and speed
forget about having to rely on IT development skill
deliver ROI from a Local Gov as a Platform strategy
provide a single development platform for multiple stakeholders
Here is the recording of the session