SESSION LIST

Getting Rid of the “Waste” in Local Gov Waste & Recycling: Rhondda Cynon Taf CBC & Stirling Council
DARE to Transform: Service Design Methodology:Torfaen CBC
Food Voucher Process Improvement Session:Tewkesbury Borough Council
Delivering Savings & Better Citizen Outcomes through Process Improvement: Tewkesbury BC, West Lothian Council & Wrexham Council
Engage Process Demo: Subject Access Request (SAR) “As is” & “To be” Process: how it is done
Tewkesbury Borough Council’s Process Improvement Journey: Seeing is Believing
South Ayrshire Council Strategic Change Programme: The Importance of Process Mapping
Gunn-Stewart Solutions delivers over 5,000 hours in time savings for Scotland’s Rural College
Wrexham CBC Process Improvement Making Things Better for All

Getting Rid of the “Waste” in Local Gov Waste & Recycling

This session looked at how Rhondda Cynon Taf CBC & Stirling Council are both using the Engage Process Modeller tool to remove waste from their Waste & Recycling services to improve efficiencies for their organisations, their staff & citizens.

DARE to Transform: Service Design Methodology: Torfaen CBC

Great session run by Nicola Ratcliffe, Digital Lead @ Torfaen CBC with support from Engage Process Founder, Ted Twaalfhoven and Commercial Manager, Dick Langeveld.
The objectives of DARE to Transform include cashable savings, maintaining service delivery, time/efficiency savings and service improvements. The DARE to Transform programme uses a variety of tools and techniques, including the Engage Process modeller, to support service design and redesign.

Nicola covered topics such as:

• Service Design Outcomes
• Customer Impact
• Identify & Analyse Opportunities
• Time/Cost Comparisons

Food Voucher Process Improvement Session: Tewkesbury Borough Council

Delivering Savings & Better Citizen Outcomes through Process Improvement: Tewkesbury BC, West Lothian Council & Wrexham Council

Engage Process Demo: Subject Access Request (SAR) “As is” & “To be” Process: how it is done

Martha Calder-Jones @ Engage Process goes through the actual process improvement that Tewkesbury Borough Council undertook using the Engage Process Improvement Tool on their Subject Access Request (SAR) process.

Tewkesbury Borough Council’s Process Improvement Journey: Seeing is Believing

In the 5th virtual workshop of the Engage Process Local Gov Process Improvement MasterClass Series, Clare Evans, Corporate Services Manager @ Tewkesbury Borough Council shares their Process Improvement Journey with a number of process they have improved, showing the “As is” & “To Be” process maps

South Ayrshire Council Strategic Change Programme: The Importance of Process Mapping