Wednesday 21st February 2018, The Studio, Riverside West, Leeds, LS1 4AW

Supported by:

PRESENTATIONS

From Contact Management to Customer Engagement – Argyll and Bute Council Case Study
Bob Miller, Customer Service Development and Support Manager, Argyll and Bute Council
Presentation slides

Digital Transformation for Argyll & Bute Discussion Document
Word Document

Multi Agency Working: Supporting the Child from -9 months to 25 years – Family Assist
Neil Carson, Client Director, Oracle
Presentation slides

INTERACTIVE ROUNDTABLE OUTPUTS

Q) REPORTING: what level of insight do you need to run the organisation more efficiently? What could you do with Smarter Data?

Q) SYSTEMS INTEGRATION: what are the barriers? and which services areas could really benefit from/produce benefit from Integration?