Thursday 9th May 2019 – Sunderland Software Centre, Sunderland

Public Sector Attendees Only
Private Sector interest nick@pscsf.org.uk

Public Sector Customer Services Forum

         Gov4.0      Image result for automation

 

Supported by:

  Placecube   Image result for oracle logo  MATS Image result for netcall matssoft logo

 

Government 4.0 encompasses the current trend of automation & data exchange in Local Government as a way of delivering better & improved services and triaging in-house skills in these times of austerity.

It has 4 key components:

Interconnection: the ability of machines, devices, sensors, and people to connect and communicate with each other via the Internet of Things (IoT) or the Internet of People (IoP)
Information transparency: The transparency afforded by technology provides managers with vast amounts of useful information needed to make appropriate decisions.
Technical assistance: First, the ability of assistance systems to support humans by aggregating and visualizing information comprehensively for making informed decisions and solving urgent problems on short notice. Second, the ability of cyber physical systems to physically support humans by conducting a range of tasks that are unskilled and laborious
Decentralized decisions: The ability of cyber physical systems to make decisions on their own and to perform their tasks as autonomously as possible. Only in the case of exceptions, interferences, or conflicting goals, are tasks delegated to a higher level.

Speakers include:

Kate Hurr, Digital and Innovation Manager at Cumbria County Council
Using Low-code technology to accelerate digital transformation and break free from legacy infrastructure by giving non-technical staff the ability to design and build new applications quickly, using cost-effective platforms.

Paul Armstong, Business Management Partner & Digital Newcastle and Smart Cities Technical Architect, Newcastle City Council
Using ChatBots in the areas of Waste & Recycling & Adults Social Care & developing a Chatbot strategy

Dr Gavin Beckett, Executive Director – Product Research & Innovation & ex-Head of Digital, Bristol City Council
Local Gov as a Platform to support new LG operating models

 

Attendees will hear how Government 4.0 in Local Gov is:

Implementing Bots in Waste & Recycling & Adult Social Care
Using Lowcode Platforms to accelerate digital transformation and break free from legacy infrastructure by giving non-technical staff the ability to design and build new applications quickly, using cost-effective platforms
Using LowCode/No-Code solutions such as SmartForms to respond quickly to citizens service needs
Using Robotic Process Automation to Processing is many times more quickly than by an officer
Data is extracted accurately meaning reduction in error
Frees up staff for higher value tasks
Can be cost-effective and superior alternative to APIs

This 1 day event will be a series of:

Innovation sharing talks
Interactive workshops
Crowdsourcing roundtables
Open Mic Q&A sessions

Technologies used within Government 4.0 which will be covered at the event will include:

Lowcode Platforms
ChatBots
No-code solutions such as Smart Forms
Cloud Solutions
Robotic Process Automation
AI/Machine Learning

The event is free to attend for those working in Local Government organisations and all refreshments, lunch and presentations post event will be provided

Agenda items to follow

 

Public Sector Customer Services Forum