9:30am – 10am Attendee registration
10am Event start
4:30pm Event finishes

Public Sector only

Public Sector Customer Services Forum

 

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Partnered by:

Image result for inetwork logo        LocalGov Digital


Sponsored by:

Image result for ieg4 LOGO   Image result for Oracle LOGO  Connect Assist | Multi-channel helplines & digital service delivery for charity and third sector organisations

Attendee organisations:

Image result for manchester city council   Image result for blackburn with darwen council logo  Image result for chorley council logo   Image result for manchester university logo     Image result for knowsley mbc     Image result for lancashire county council

 
Join us for the 3rd in our “LocalGovDigitalCamp” series of interactive events where we focuses on areas of potential digital collaboration in Local Government.

These events follow on from MHCLG LocalDigital’s Digital Declaration and the LocalDigital Fund

The LocalDigital Fund has identified 16 Projects for Local Government Digital collaboration that it will support with funding and training and to continue this spirit of partnership working, the Public Sector Digital Transformation Forum is bringing together regional groups of Digital Transformation Managers and Innovators from Local Authorities and other Local Government organisations to share projects and work that could be shared regionally and also to look at service areas/technologies/processes that could be adopted by peers in their region.

The objectives of LocalGovDigitalCamp are as follows:

Bring LG peers from the region together to share successful digital projects and activities
Surface common issues/problems and work together to “crowdsource” potential solutions
Invite LG Peers from other regions to come and share innovation from other regions

The format of the “free to attend” 1 day event will be as follows:

Series of presentations from Regional LG speakers inc. some of the MHCLG Digital Fund Projects + innovation projects
Series of roundtable workshops
A “Problem Shared” crowdsourcing roundtable activities

Common Processes & Platforms 
LowCode vs. Luxury IT
Data for Transformation: How to make strategic decisions with IT

Chatbots/AI/Robotic Process Automation: Triaging Skilled Employees
Local Government as a Platform

Agenda & timings to follow shortly
Public Sector Customer Services Forum