GOSS help their clients tackle their digital transformation challenges through their innovative use of online and digital centred solutions. With over 20 years of experience in this field, GOSS are at the forefront of creating and developing pioneering digital platform, self-service, forms and content management technologies.

Their experience in delivering these solutions has meant GOSS technology now underpins many of the UK’s leading websites, including over 70 public sector organisations, Caledonian MacBrayne Ferries, HM Treasury and Berkeley Home Group. The solutions GOSS create and provide are tailored to help organisations meet their business goals by promoting channel shift, delivering cost reductions, transforming services and encouraging efficient customer self-service.

Digital Self-Service in the Public Sector Survey Report 2020

The GOSS Digital Self-Service in the Public Sector Survey is the UK’s largest and most comprehensive review of current practices in government organisations. In our fifth annual Digital Self-Service report, we examine the current landscape of digital self-service across the sector and look at how organisations are hoping to progress their initiatives in the coming years.

GOSS Digital Self Service in the Public Sector Survey Report 2020


GOSS LOCAL GOV Case Studies

Antrim and Newtownabbey Borough Council slash call volumes by 50% with new self-service platform
Case Study here

Chiltern and South Bucks District Councils transform customer experience with new self-service platform
Case Study here

New online services directory improves customer experience for Plymouth residents
Case Study here

Website redesign transforms customer experience for Welwyn Hatfield customers
Case Study here

 


CONTACT: 
Iain Paterson, New Business Development Manager  Iain.paterson@gossinteractive.com   0844 880 3637

 

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