Wednesday 25^th May
10:00am – 11:30am
ZOOM

Public Sector only

The GOSS Digital Self-Service in the Public Sector research initiative is the UK’s largest and most comprehensive review of current practices in government organisations.

Now in its seventh year, this series of survey reports examine the current landscape of digital self-service across the Public Sector, and looks at how organisations are hoping to progress in the coming years.

This year’s report looks at how the Public Sector is responding to the ongoing COVID-19 pandemic when it comes to digital self-service and transformation. It identifies how the pandemic has accelerated or disrupted plans for digital self-service for some Public Sector organisations, and how it is changing predictions for future growth.

You can download the reports at the following link: Covid & the Future of Digital Self-Service

We’re running our 1st “Living Survey” which will see:

attendees take part in interactive polls regarding Digital Self Service in Local Gov
discuss the initial outcomes of the poll with peers and other attendees
attendees re-vote on the poll to see if their minds have been changed through discussion.

Key Topics covered will include:

The extent to which the pandemic has affected digital self-service

How the pandemic has accelerated or disrupted plans for digital self-service

Percentage of services expected to be available in three-years’ time

What savings the Public Sector will make, and the services they’ll focus on over the next 12 months

Public Sector only