FixMyStreet Pro

Local authority services for highways, environment and the public realm all built around FixMyStreet.

Handle all your reports and queries — in just one place
Discover a complete integrated web and mobile reporting solution that creates savings, streamlines systems and delights residents.

Nimble and configurable, this comprehensive solution meets the real life needs of council staff — and, importantly, brings savings from day one.

Slash your customer contact costs
Dramatically lower the cost of each customer contact with a self-service experience that residents understand intuitively.

And that ease of use continues in the backend, because your contact staff deserve a great software experience as well. If you’re the budget-holder, you’ll love our sensible pricing, too.

Smart tools for frontline inspectors
We’ve designed our tools in collaboration with frontline staff, to streamline the entire inspection process through to instruction and resolution.

Along with the customer service staff interface, you’ll find a complete set of tools for highways and street inspectors to update reports when they’re out and about.

Simplify your case management
Use our simple case management tools as a standalone service — or we can plug it directly into your existing systems.

Reports are raised and sent to the correct team without any manual intervention. In most cases you’ll never need to manage individual jobs – it all happens automatically.

Fully integrated
Our promise: we’ll connect to whatever line of business systems you have in place today all as part of your subscription.

Whether that’s asset management services like Confirm or Alloy, linking between them will do away with many manual processes, providing seamless integration and improving customer workflow.

Pinpoint use of data and assets
Make maximum use of all of the asset data you already have available, by displaying detailed extra information during the reporting process.

Show and up-to-date detail on all of your assets, like streetlights or grit bins, on our friendly map-based interface.

Fully supports open standards
Open data standards means each of your services can talk to each other freely — and that’s the key to unlocking savings.

Connect FixMyStreet Pro to each of your existing software and CRM systems for seamless integration: we’ll guide you every step of the way.

Hosted and secure
Everything’s on secure hosting, both dedicated and cloud, with automation for extra peace of mind.

SocietyWorks’ scalable, automated and secure server platform was built on over 10 years’ experience of developing and operating well-known, high-traffic civic engagement services.

For further information on FixMyStreet Pro, sign up for a Webinar, request a one to one demo or try a live demo, click here