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The Outputs of the LocalDigital Chatbot Project & the Impact that Chatbots/AI can have for Councils
Luiza Frederico, UX Consultant, Torchbox and N
eil Lawrence, Web Manager, Dorset Council

The Chatbot project resources etc. can be found here: localdigitalchatbots

Maintaining Service Levels using Chatbots & Virtual Assistants during Covid-19
Toni Kershaw, Customer Access Manager, Calderdale Council

During the start of the pandemic, through the use of webchat & chatbots, Calderdale Council found
that they could answer over 80% of incoming queries about changing services due to Covid-19.