The Outputs of the LocalDigital Chatbot Project & the Impact that Chatbots/AI can have for Councils
Luiza Frederico, UX Consultant, Torchbox and Neil Lawrence, Web Manager, Dorset Council
The Chatbot project resources etc. can be found here: localdigitalchatbots
Maintaining Service Levels using Chatbots & Virtual Assistants during Covid-19
Toni Kershaw, Customer Access Manager, Calderdale Council
During the start of the pandemic, through the use of webchat & chatbots, Calderdale Council found
that they could answer over 80% of incoming queries about changing services due to Covid-19.