We had a number of the Engage Process team over from the Netherlands to come and run an interactive workshop on the importance of Process Management workshops in Digital Transformation Initiatives which struck a chord with a large number of attending Local Authorities.
The session covered:
The workshops work well for projects such as:
Service Redesign
Digital Transformation
Customer Service Improvement
Automation
Are Operating Staff involved?
The Increasing Role of Process Management
Key Principles of Process Management
The Power of the Process Workshop
Methods: How do we discuss Processes?
Design Criteria for People Involvement
For slides used to support this session, click here
The 7 Steps of a Process Exploration Workshop Hints & Tips Whitepaper:
Contents
1. Organization of the workshop;
2. The first workshop: drawing the IST together;
3. Post-workshop;
4. The 2nd session: insight into the process;
5. Discussion of general improvement methods;
6. Design of the desired situation;
7. The implementation begins after the workshops.
Running Great Process Workshops whitepaper – click here
